Help Desk Express©
Help is on the way!
Help
Desk Express was written specifically for the educational market and its
unique needs.
It was designed and field tested in conjunction with a Michigan
school district.
As with all of Diversified Software Solutions, Inc. products we
worked closely with the end users and this allowed us to incorporate their
valuable suggestions to create a user friendly product.
Key Components:
Help
Desk Express comes with three primary components:
Help Desk Command module:
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Call Entry
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Technician Assignments
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Detailed Reporting
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User Customizable System
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Quick save allows Help Desk personnel to log calls quickly
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Easily view call history on caller
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Automatic Technician Paging
Internet /
Intranet Connectivity Module:
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Easily connect through an Internet browser
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Technicians can view assigned tickets
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Customers & principles can check tickets status
(This will reduce customer call backs)
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Administrators can view all tickets
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Easily escalate ticket to next level of support
Equipment Inventory Module:
Track equipment
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Track equipment repairs, in and out
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Track repair history